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After-sales service customer management system "esm service"

Rich features that streamline after-sales services, such as operator assignment and IoT integration!

The "esm service" is a customer management system for after-sales service that promotes the efficiency of operations and maximizes revenue (LTV) in areas such as field service, maintenance, customer service, and sales departments. Automatic alerts are sent a few days before contract renewal dates or inspection dates. With precise approaches that leave no gaps, it builds strong relationships with customers. Additionally, it enables smooth real-time information sharing and communication regarding next scheduled appointments or requests to other departments during negotiations. 【Features】 ■ Alerts for renewal and maintenance periods to prevent oversights ■ Centralized management of delivery equipment and maintenance history for each customer ■ Real-time information checks via smartphone ■ Requests and information sharing across departments ■ Monitoring of equipment to detect abnormal conditions in advance *For more details, please download the PDF or feel free to contact us.